Refund policy

Returns & Exchanges

Because every photograph in our shop is custom printed, sized, and framed on demand specifically for you, all sales are final. We are unable to accept returns, exchanges, or cancellations for buyer's remorse or accidental size selection once an order enters production.

Damages and Order Issues (Our Guarantee)

Your art should arrive looking absolutely flawless. If your package is damaged during transit by the carrier, or if there is a rare manufacturing defect with your print, we will replace it entirely at zero cost to you.

Please inspect your order upon arrival and contact us within 14 days of delivery at ct@fernsandfoam.com with:

• Your order number
• A clear photo of the damaged print and the exterior packaging/shipping label

Once verified, we will immediately fast-track a brand-new replacement to your doorstep.